Fall Sale Valentine's Day Sale

FAQ

Shopping Guide

How to use the discount code?

1. Choose the products you want to buy.

2. Add the items in your shopping cart.

3. Input the discount code before you pay for the order, then the money will be save automatically.

Do you have a physical store?

We don't have a physical store right now. We want to make sure customers get high quality jewelry in low price, and we achieve this mission by selling directly to customers.

Why cannot I upload the picture when I want to make custom photo charm?

If this situation happens, it may caused by the slow speed of your using browser. You can change other browser to try again. Or you can also place your order first and send your picture and your order number to us: [email protected]. Then we will deal with your personalized photo charm.

Products

How to make personalized photo charm on Gnoce?

1. Turn to Gnoce.com and choose Charm catagray, then open the page personalized photo charm according to the theme.

2. Choose your preferred charm.

3. Upload your desired photo.

4. Add the item to your shopping cart.

What is the material of your charms and bracelets?

Most of the charms and bracelets are made of 925 sterling silver. Some of the charms are made of murano glass or crystal.

Do your charms all fit European style charm bracelets?

Yes, our charms fit for European style charm bracelets.

How can I clean my jewelry?

We strongly advise you to use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. As you know, Jewelry cleaners are too harsh and may contain abrasives, so never use them.  You can clean with Gnoce silver polishing cloth to return its original look.

Payment

What are the payment methods on Gnoce?

You can choose PayPal or Credit/ Debit Card which is more convenient for you to pay for your order conveniently and efficiently.

Contact Us

How to get in touch with Gnoce?

1. You can send an email to us at [email protected] Our customer service will reply to you within 24 hours.

2. You can call us at 1- 877-716-5888.

3. You can use the live chat.

Delivery

How long can I receive my Gnoce jewelry and how much are the shipping fees?

Due to we deliver all orders from a central distribution center, the delivery time will be different according to which country you want to get your goods. Also, the shipping methods can also affect the duration of shipping.

1. Standard shipping: It will take about 9 – 18 working days. You need pay for $5.95 postage if your order is less than $50.

2. Expedited Shipping (DHL): It will take about 3 – 5 working days. You need pay for $15.95 postage if your order is less than $150.

3. Expedited Shipping (UPS): It will take about 1 – 3 working days for orders to United States only. You need pay for $19.95 postage if your order is less than $200.

Can I enjoy free shipping?

Of course you can unless you meet the following requirements:

1. Standard shipping: You order must more than $50.

2. Expedited Shipping (DHL): Your order must more than $150.

3. Expedited Shipping (UPS): Your order must more than $200.

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to deliver. You need to aware that the delivery dates may change because of bad weather or other unpredictable issues.

Can you send the gift to the recipient directly?

Yes. You are able to enter a different shipping address.

Will I receive more gift bags every order?

We regret to inform you that only one gift bag you can receive for every single item. If you would like to receive multiple gift bags, please place multiple orders.

Do you ship worldwide?

Yes, we do. If your country is not listed, please let us know. We will help you when you place an order.

What should I do if I can’t receive my parcel?

You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for all loss.

Returns

What is your return policy?

To be honest, we hope all of you are completely satisfied with your purchase. If for any reason you are not satisfied, items bought from Gnoce.com may be unconditionally returned within 60 days from the date of their receipt. Unfortunately, no returns will be accepted after this date. Gnoce will accept returns on defective products that are returned within 60 days from the date of receipt.

If there is no instruction in your returns, Gnoce will automatically credit the due amount to the original credit card. Gnoce is not responsible if these shipments are lost by the carrier.

How long can I receive my refund?

Generally, you will receive a refund in 3-5 days after you received our confirmation on the cancelation, and the PayPal can be seen in your PayPal account right away once it is processed. You can receive a confirmation e-mail from PayPal. For credit card payment, refund time may vary from different issuing banks’ policies. You may also call PayPal or your credit card issuing Bank to verify your refund.

Orders

How can I change/cancel my order?

At any time, we spare no effort to deal with your order once we receive them. Regrettably, you are not able to change or cancel your order once it has been confirmed. You can return the disliked items within the valid time and place another one order on our site for your liked one. For further assistance, please contact our customer service.

Must I log in Gnoce to buy a product?

No, you don’t have to. You can buy your desired charms and more on www.gnoce.com no matter whether you are our member or not. However, being our member will have more advantages, such as get items in lower price.

How can I check my order information?

We highly recommend you to remember your order number so that we can answer your questions accordingly and efficiently. Just show us your order NO. and we will try our best to settle your troubles in short time. in addition, you can apply "Track my order' on our footer to get the newest information on your order. 

How to know if my order has completed?

You will receive a confirmed letter including your order information by system automatically once you pay for your order completely.

Why don’t I receive the confirmed email after placing an order successfully?

In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.

Will I have to pay customs duties, taxes or other fees?

You will not be charged any consumption tax by Gnoce. However, you may need to pay the customs duties by yourself if there is any.

Personal Data

How do you keep my payment safe?

All payment methods Gnoce offers are widely used around the world. They are all used by so many people, then they are safe and secure without doubt.

Once you enter your personal and credit card information, your online purchase will be processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.

How do you protect my personal info?

All communication is encrypted. Your personal data on Gnoce will not be sent to any other third party without your permission.