Frequently Asked Questions

General

Where is your company located?
Do you have any retail locations?

Orders & Payment

How do I make changes after my order has been placed?
How to know if my order has completed?
Why don’t I receive the confirmed email after placing an order successfully?
Will I have to pay customs duties, taxes or other fees?
How do I change the currency?
Which payment methods do you accept?
How do you secure my payment information?
Is my personal information kept private?

 

Jewelry

What is the material of your charms and bracelets?
Do your charms all fit European style charm bracelets?
How to make personalized photo charm on Gnoce?
Why cannot I upload the picture when I want to make custom photo charm?

Shipping, Delivery & Returns

Do you ship worldwide?
How long until I receive my jewelry?
What should I do if I can’t receive my parcel?
What if I don't like my jewelry after receive it?
What is your return policy?


What if I have a question that hasn’t been answered above?

We are always happy to help you with any queries you may have. Please just contact us.

Email us: [email protected]

Call us: 1-877-716-5888